They chose to put re-occurring charges on my account and proceeded to take advantage of me when I was getting a gift for my son. This speaks to the lack of integrity they have as a company.
I am extremely disappointed with Sony and plan never to do business with them again.
XBOX not much better but their updates are way faster than Sony's slow speed. Come to find out plus would need to be on all other accounts used on the Play Station in order for the information not to be lost.
I used an e-mail that I rarely use when I signed up, so it took 5 months before I caught the erroneous charges.I called Play Station customer service to get these charged credited as I clearly had not used this service at all.I've read all the forums, I understand that the slightest little mistake and even capitalization matters when something like this happens.I triple checked all my info (account info and payment/wallet info) to ensure everything was correct, matching, and all capitalization matched as well.I called Play Station Network Customer service and over the course of 2 days and over 2 hours on the phone troubleshooting with them and my bank (which my bank had everything clear on their end), I find out that because my account was compromised, Sony Play Station Network can no longer accept any form of payment from my bank account again! It isn't my fault some low life hacker got into my account!
Now because of some stupid system design my bank account has been blocked by Sony and they won't take payment from that account!Recently I tried to make a purchase on the Play Station Network, with the new debit card.I started getting errors stating my card information was not correct.When you buy games made by Sony they always cancel online support even though many people still play the games. We wiped the system and the re-downloaded the games.They're a cheap company and all they care about is money not the gamer. I bought a Sony Pro System and see no speed increase at all even over the PS3... All the information was gone on the accounts most used.Once I was able to get a new card, issued by my bank, I had my PS Network account reinstated and I applied my new debit card to my account.