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The American Telephone and Telegraph Company (AT&T for short) has a long history dating back to Alexander Graham Bell. I‘m writing to complain about Directv’s billing practices and to clear my small balance due.
In recent history, the company was known as SBC Communications after the government break-up of the original AT&T in 1983. My story begins as a very happy Directv customer for over two years.
On 6/18 I received a directv email invoice and decided to check it out. I was told that they would look into removing this charge and get back to me in 48 hours. The charge was not removed so I deducted it plus $.14 sales tax from my final payment.
The monthly amount had increased from 4 to 5 so I check the reason for the increase. I notice a charge for to restore my service and .00 in other new charges. (However, I did start a new paperless AT&T wireless account in March 2018) Did this cause my directv paperless billing? I have now gotten to 2 additional emails telling me my balance is .14.
The company current serves over 100 million mobile customers. Answer 1: The phone number for AT&T is (210) 821-4105. I called Directv immediately and was told that I had not paid for service since April.
I paid the past due and current charges totaling 2.23 with my credit card and service was restarted within a few minutes. I returned all the Directv equipment within a week and got my final billing.
SBC purchased AT&T in 2005 and took on their brand, logo and marketing for the entire company. In 2008, the AT&T corporate office moved from San Antonio to Dallas. I was receiving monthly paper bills from Directv and paying on time thru April 16. On May 16, I left for a three week vacation in Europe, returning June 6.
There have been many recent acquisitions including Cellular One, Centennial Communications, Wayport Inc. AT&T is currently the largest provider of fixed and mobile telephone services in the US. A few days later, on June 10th my Directv service was shut off while I was watching one of my favorite shows!
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So I go to this local new store for the first time; I don’t what At&t says, will say, or can say.